With fast service being the requirement of the century, the speed of response and the bespoke service has become the reason customers give to a company.
Small businesses usually fail to give timely responses to customers out of the office premises. The lost sales and upset prospects are caused by missed inquiries.
It is hard to find a marketing channel that has ever been perhaps more direct, personal, and efficient than SMS which is present in an age when everything is accompanied by a digital noise.
In this highly competitive market, customer outreach is no longer optional, it has become a necessity. Those whose brands do not perceive prospects and existing customers through as many channels as possible might lag behind.
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